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June 26, 2005

Hanging On Like a Bulldog

Bulldog Broadband. One call does it all...

Had a call from a very eager Asian sounding woman back in May, asking me all the usual questions about my ISP, telephone usage, etc... and how much cheaper Bulldog Broadband would be. I agreed to the sending of some information on Bulldog Broadband, just to see what it said in print, rather than believing what I was being told over the phone. Her very strong accent didn't help matters, but then, who am I t' talk, by heck!

It all went quiet after that. No email, no post, and to be honest, I'd completely forgotten about it. Until Friday. When another Bulldog Broadband person rang, this time a chap with a much stronger accent, asking if the installation appointment they'd arranged for next week was still okay. I really struggled understanding what he was saying, and being in a rush to get out, put the phone down. Needless to say, someone else called back Saturday, and this time I had the time to listen. It turns out that, according to their system, I've signed up, paid, and arranged for my Bulldog Broadband installation next week. When I asked for details, I was told they couldn't provide this information since it's controlled by the finance department in the UK, and they're based in India. So I told the chap to cancel, and give me a contact in Bulldog Broadband Customer Services so I can find out why they seem to think I've signed up

Imagine then, on Sunday, a further call from Bulldog Broadband to confirm another installation. Worrying really, and I did try and explain this to the guy on the phone, who seemed to struggle with the statement, "No, you really must have the wrong person, goodbye"

Links to lots and lots of other seemingly worried and disgruntled people:

Posted by alan at June 26, 2005 12:47 PM

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