Just got back from the trip to Rome, and experienced for the second time now the joys of arriving back at Heathrow and coming through Terminal 5
Don't get me wrong, Terminal 5 is a massive improvement on the way out. The lounges, the terminal, all modern, loaded with facilities, a really relaxing journey as you prepare to leave Heathrow. But coming back? I'd actually say it's worse than the old Terminal 1 and 4. And tonight we had an outside stand, in the rain, followed by a 40 minute wait to cross the taxiway. Which, the bus driver told us, was more the norm now, than the exception.
Worse thing is, if it's like this now, what will it be like when all the flights have been transferred over?